Privacy Policy

Effective Date: June 13, 2025

This website is owned and operated by EPM Interpreter Training & Language Services, LLC (“EPM,” “we,” “our,” or “us”). This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website or register for our training programs.

If you do not agree with this policy, please do not use the website.

1. What We Collect

We collect two types of information:

A. Personal Information (Voluntarily Provided)

Personal information means data that can be used to identify you. We collect it only when you give it to us directly, including:

  • Full name

  • Email address

  • Phone number

  • Mailing address

  • Educational background

  • Language proficiency documents

  • Payment details (processed securely through a third party)

You may provide this information when you:

  • Register for a course

  • Submit a contact form

  • Email us directly

  • Apply for testing or certification

B. Automatic Information (Device-Based)

When you visit our site, we automatically receive information from your device, such as:

  • Browser type and operating system

  • IP address

  • Pages visited on our site

  • Links clicked

  • Length of visit

  • Referring site

We use this information to improve the website and enhance your experience.

2. How We Use Your Information

We use your information to:

  • Process course registrations

  • Communicate with you about classes, assessments, or schedules

  • Verify eligibility for programs

  • Provide customer support

  • Issue certificates

  • Meet legal and compliance requirements

  • Improve website performance

We may also use your email to send updates about new courses or changes to current programs. You can unsubscribe at any time.

3. Sharing Your Information

We do not sell your personal information.

We may share your information with:

  • Trusted service providers (e.g., Zoom, Google Workspace, testing platforms) who help us deliver our services

  • Language testing vendors such as Alta Language Services

  • Certification bodies like CCHI or NBCMI, if required

  • Legal authorities, if required by law

We share only what is needed and only for the purpose it was collected.

4. Cookies and Analytics

Our site uses cookies, web beacons, and similar technologies to understand how visitors interact with our site. These tools help us:

  • Recognize returning visitors

  • Track website performance

  • Provide relevant content

We use Google Analytics to collect general site usage data. Google Analytics does not identify you by name. It collects information like:

  • What pages are visited

  • How often users return

  • What website referred you

Google’s privacy terms apply. You can disable cookies in your browser or use Google’s opt-out tool to prevent tracking.

5. Third-Party Links

Our site may contain links to websites we do not own or control. Once you leave our site, we are not responsible for how those third-party sites handle your data. Please read their privacy policies before providing personal information.

6. Data Security

We take reasonable steps to protect your personal data. This includes administrative, technical, and physical safeguards.

However, no system is completely secure. We cannot guarantee that your information will never be accessed or misused by unauthorized parties.

7. Updates to This Policy

We may change this Privacy Policy without notice. When we do, we will update the “Effective Date” at the top of the page. We recommend checking this page periodically to stay informed.

8. Contact Us

If you have questions about this policy or need help with your information, contact us at:
Email: info@epmlanguage.com
Website: www.epmlanguage.com