Terms & Conditions
Effective Date: June 13, 2025
Please read these Terms and Conditions carefully before using our website. By accessing or using this website, you agree to the terms outlined below. If you do not agree with any part of these terms, do not use the site.
1. Introduction
These Terms and Conditions govern your use of the website operated by EPM Interpreter Training & Language Services, LLC (EPM). They form a legal agreement between you and EPM. These terms apply to all visitors, users, and others who access or use the site. Your use of the website also indicates acceptance of our Privacy Policy, which explains how we collect and handle your personal information.
2. Placing Orders
When you place an order on our website, you confirm that you have the legal right to enter into binding agreements. You may be asked to provide personal details such as your name, email address, phone number, and language(s) spoken.
By submitting this information, you confirm that:
The information is accurate and complete.
You have the legal right to use any payment method provided.
We may share your information with trusted third-party processors only to complete your transaction.
3. Order Cancellations
We may cancel your order for reasons including errors, supply issues, or suspected fraud or unauthorized activity. If we cancel your order, we will notify you.
4. Your Cancellation Rights
You may return undamaged physical items such as books for a full refund, minus shipping fees. Returns must be made in their original condition. Items that are used, damaged, or altered may not be refunded.
Digital items and electronic materials are not eligible for return.
Refunds for physical returns will be processed within 30 days of receiving the item. Refunds will be issued through the original payment method or by certified check. No fees will be charged for the refund.
5. “Bridging the Gap” Class Refunds
Registration deposits of $150 or $200 for Bridging the Gap classes are non-refundable unless the class is canceled by EPM. If you cannot attend, the deposit may be applied to another class within one year of your original class date.
Participants who are removed from class due to disruptive behavior will not receive a refund.
For more details, visit www.epmlanguage.com.
6. Availability and Accuracy
We regularly update our offerings. Occasionally, information may be incorrect, incomplete, or outdated. We reserve the right to update product details, correct errors, or change availability without notice.
7. Pricing
We may revise prices before accepting an order. If prices change due to events beyond our control, you will have the option to cancel your order.
8. Payments
Some services require a deposit followed by final payment. Payment methods may include credit or debit cards. All cards are subject to validation and authorization. If authorization fails, your order will not be processed.
9. Intellectual Property
All original content on this website, including design, features, and functionality, is the property of EPM or its licensors. The website is protected by copyright and trademark laws.
Printed materials, including books and DVDs, are owned and protected by The Cross Cultural Health Care Program (CCHCP). Copying or reproduction is prohibited without written permission. For permission, contact: publications@xculture.org.
10. Links to Third-Party Sites
This website may contain links to websites not owned or controlled by EPM. We are not responsible for the content, policies, or practices of any third-party site. We recommend that you review the terms and privacy policy of every site you visit.
11. Termination
We may suspend or terminate your access to our website at any time without notice if you violate these terms. Once terminated, your right to use the site ends immediately.
12. Limitation of Liability
EPM’s total liability under these terms is limited to the amount you paid through the website.
To the extent allowed by law, EPM is not responsible for indirect, incidental, or consequential damages. This includes loss of data, business interruption, or personal injury, even if we have been advised of the possibility of such damages.
Some areas do not allow limits on certain liabilities, so these limitations may not apply to you.
13. Disclaimer
The website is provided “as is” and “as available.” We do not make any guarantees regarding performance, reliability, or the absence of errors or viruses.
We do not promise that the website will meet your needs, run without interruption, or be free of issues. You use this website at your own risk.
14. Governing Law
These terms are governed by the laws of the United States. Your use of the website may also be subject to local, state, or international laws depending on your location.
15. Resolving Disputes
If you have a concern or dispute about your use of the site or services, please contact us first at info@epmlanguage.com. We aim to resolve all issues quickly and informally.
16. For EU Users
If you are located in the European Union, your rights under EU law remain in effect, including any mandatory protections.
17. Severability
If any part of these terms is found to be invalid or unenforceable, the rest of the terms will still apply.
18. Waiver
If we do not enforce any part of these terms, it does not mean we waive our right to do so in the future.
19. Translation
If this document has been translated into another language, the English version will be the one used in case of a conflict or misunderstanding.
20. Changes to These Terms
We may update or change these terms at any time. If the changes are significant, we will give notice at least 30 days in advance. By continuing to use the website after changes are posted, you agree to the revised terms.
21. Contact Us
If you have questions about these Terms and Conditions, contact us at:
Email: info@epmlanguage.com